Refund policy

Refund and Returns Policy

Return window: You may return most items within 30 days of delivery, unused and in their original condition and packaging.

Damaged, defective or wrong item: Contact us within 30 days of delivery through the contact form on our website, with your order number and a photo. We will send a replacement or refund you. In most of these cases you do not need to send the item back.

Change of mind: Return the item within 30 days of delivery. Return shipping costs are paid by the customer. Once we receive and inspect the item, we refund the item price (original shipping is not refunded).

How to start a return: Contact us through the contact form with your order number. Please do not send items back without contacting us first; we will give you the correct return address.

Refunds: Approved refunds are returned to your original payment method within 5-10 business days.

UK customers: Under the Consumer Contracts Regulations you may cancel a distance-sale order within 14 days of receiving the goods, and you then have a further 14 days to send them back. Nothing in this policy limits your statutory rights.

Non-returnable: Items showing signs of use, wear or damage caused after delivery.

Health notice: Our products are support and comfort accessories. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Consult a healthcare professional if you have pain or a medical condition.